Best Practice

Westpoint Homes is committed to the Consumer Code for Home Builders and we adhere to the good-practice guidance, thus committing us to;

  • A consistent, transparent and friendly approach to customer service and customer care.
  • The creation of sales and marketing literature that is reliable and accurate.
  • Ensuring that clear guidance is given to all our customers on what exactly is involved in purchasing a new home prior to the purchase decision being made.

All our Sales Consultants are familiar with the Consumer Code, a copy of which you will receive along with a copy of your reservation, and is always on display within our Sales Offices.

By endorsing the Code’s good-practice, we are focused on ensuring that any purchasing decision made by our clients is an informed one, based on a clear understanding of the reservation process, the home warranty cover, the implications of property management/factoring, and the standards to which your home is being built. If purchasing off plan, you can be assured that all floor plans and marketing materials, which explain dimensions and scope and quality of fixtures and fittings, can be fully relied upon.

In many respects, The Essential New Home Guide and its contents dovetails with the Consumer Code. Our in-house Guide will advise you on where to direct questions pre-purchase, during construction and post completion of your new home. Also, our reservation procedure and associated reservation forms have been designed to reflect the Code’s good-practice guidance, and our after-sale commitment to you is clearly documented.

Further information can be obtained from the Consumer Code website

www.consumercodeforhomebuilders.com